I started at Zmarta Group in 2004 and have since then had many different roles within the company; Loan Officer, Senior Loan Officer, Support staff, Project Manager, Back Office Manager Nordic, Product and Process Manager Nordic and Germany, and finally Product Manager Consumer loans Nordic and Germany.
It has been interesting to be a part of the company’s journey. Going from being a small start-up company in Sweden with only seven employees to becoming a medium sized company with over 200 employees operating in Sweden, Norway, Finland and Germany. From focusing on selling our products over the phone to an increased focus on digitalization and on-line solutions.
Because of our internationalization, I now get to travel more in my work. Working across all countries is fun, yet sometimes challenging, with different markets and cultures which all need their “special touch” in order to succeed. Zmarta is a very ambitious company that is rapidly moving forward with constant change and improvement. A company that is increasingly going in the digital direction, which I personally find exciting!
Working here is challenging, stimulating and you are trusted with a lot of responsibility – something that quite is important to me. In my daily work, I have the influence and possibility to drive development both front-end as well as back-end which allows me to see the company constantly move forward and create great results. I feel that my work actually makes a difference which is a great feeling. Additionally, a lot of wonderful people are working here – which is one of the key elements to why the company is as successful as it is.
Outside work, I appreciate different forms of exercise such as gym, cycling, tennis, padel and running. Spending time with my partner, other family and friends is important to me. I also love animals and have a dog, a cat and several horses. Another interest of mine is traveling since I think it is exciting to experience new places.
I joined the company in 2007 and celebrate 10 years this year, which is crazy! I started as a team leader for a group that was working with personal loans to consumers. We were about 20 employees, which meant that everyone knew each other well. There was a strong focus on sales and development, and everyone worked as a team to take the company to new levels all the time.
The first years we licked envelopes and mailed every day. We called the lenders and spoke for hours on the phone to get information about which customers they could help with a solution. Today, everything is automatically where the customer only makes one credit request and get answers from 25 different lenders in one go.
Our services have changed and become much stronger, both from our customers and partners point of view, but also in internal management that has become much faster and smoother. Now we are more than 200 employees and the team spirit and high ambitions is still here.
I think that we are only at the beginning of technical development of personal financial services. Looking at recent developments on the market with solutions that helps customers make smart choices with their finances, we will probably see an increase of companies that focuses on simplifying the use of traditional banking services. I believe that more consumers will see the value of such services than they do today, and become increasingly unfaithful to the traditional banking world. In this new environment, you must have the best and smartest customer solutions.
I would summarize my time at Zmarta Group as an incredibly exciting, fun, and challenging journey that I’m happy to have been a part of. I have worked with sales in different roles such as sales manager, department manager and country manager. Today I have a role as sales manager for the Swedish and Norwegian markets, as well as a feature role in working with other countries to spread best practice and support the sales within the entire company.